In my 10+ years in the design and strategy profession, I have been fortunate to have the opportunities to cultivate my knowledge and skill through many roles and responsibilities as I grow in my career. I am currently a UX Architecture Manager directing a small team of designers for AutoZone, Inc. in Memphis, TN.
My team produces a best-in-class user experience strategy that supports our product team partners with information architecture, annotating functional behavior, and mapping out the customer journey. We research best practices in the changing landscape of the digital retail space and engineer solutions for functional, usable, and accessible products that bring purpose and value to the business and our customer. I encourage my direct reports to strive to be ever-curious about the customer’s interaction with the product, to be lean and nimble focused on outcomes over output, always have a team attitude, and be respectful as we fight for our users.
25 %
- I champion collaboration with team members across the project groups.
- I guide the design of products at each stage of the process.
- I am responsible for defining key customer journeys/experiences across all digital channels.
- I deliver user-centric Information Architecture, User Flows, and Interaction Design.
35 %
- I work with the product team to prioritize the digital design needs in a fast-paced Agile environment.
- I write and manage UX user stories in JIRA.
- I align user experience efforts across platforms.
- I manage digital agencies to support the delivery of UX projects.
35 %
- I provide coaching to the individuals on my team.
- I have weekly one-on-ones to focus on an individual’s professional goals.
- I coordinate the distribution of projects among the team members.
- I assess performance regularly and develop actions plans that support professional development and career progression as per AutoZone’s career development framework.
Industry Knowledge
Wireframing, Content Strategy, Usability, Agile Scrum, Site Maps, Storyboarding, Mobile Design, Email Marketing, Layout, Sketching, Interactive Prototypes, Persona Creation, Usability Testing, User Stories, Competitive Analysis, Heuristic Evaluations
Tools & Technologies
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Recent Accomplishments
- I completed a 12-week Dale Carnegie training course.
- I created and implemented an extensive Sketch UX Symbol Library for the Mobile App team.
- I researched and analyzed mobile app navigation and delivered a solution under the budgeted time.
- I coordinated with HR to aid the hiring of further department resources and rewrote all of the UX job descriptions.
- I researched, coordinated, and helped to implement new tools for the UX team.
- I created and launched an XD Resource Library.
- I led the User Experience team to craft a vision to understand roles, deliverables better, and to identify the proper UX candidates for our team.
Selected Readings
